Say which side you are on
Advertiser or publisher. It decides which desk picks the message up and what we need to ask you next.
Contact forms exist to filter and to delay. We would rather you wrote directly to the team that owns your question and got a reply from the person who can answer it.
Each desk has its own inbox and reads it. Picking the closest match gets a faster and better answer than a general enquiry.
New advertiser relationships, getting connected, the criteria we hold and reporting.
advertisers@azulperformance.comPublisher introductions, placement review, briefs and settlement questions.
partners@azulperformance.comDiligence questionnaires, requests for our written standard and policy questions.
compliance@azulperformance.comAccess, correction, deletion and opt-out requests under state privacy laws.
privacy@azulperformance.comAnything that does not obviously belong to one of the desks above.
hello@azulperformance.com
Read Monday to Friday, 9:00–18:00 Eastern
hello@azulperformance.comMessages arriving over a weekend or a US public holiday are answered on the next working day.
What to expect
We aim to reply to every message within one business day, from the desk that owns the subject rather than from a shared queue.
Advertiser or publisher. It decides which desk picks the message up and what we need to ask you next.
Rules differ enough between categories that a general answer is rarely useful. Naming it gets you a specific one.
Volume, location, timing, how you want inquiries delivered. Constraints tell us more about fit than objectives do.
No routing bots, no ticket queue, no automatic reply promising a callback that never comes. One message, one desk, one answer.