Into your own system
Inquiries land in the platform your team already uses, so nobody has to learn something new or watch a second screen.
Our platform, described honestly.
No invented product names and no theatre. This is what happens between a consumer submitting an inquiry on a publisher's website and your team receiving it.
- Delivery
- Real time
- Records kept
- For every inquiry
- Monitoring
- Around the clock
- Setup
- Handled by our team
Three stages, one path.
Intake and checks, the records we keep, delivery. An inquiry cannot skip a stage, and every stage is written down.
Boring is the point.
There is a temptation in this industry to describe routing as intelligence. In practice the things that make delivery trustworthy are unglamorous: rules anyone can read, complete records, and a refusal to guess when something is missing.
We would rather an inquiry be held back with a clear reason than sent on an assumption. That single preference explains most of how we have built things.
- Rules you can read — nothing hidden in a black box, and the same result every time
- When in doubt, stop — if a check cannot be completed, the inquiry does not go out
- Write it down first — the record is kept before the outcome is reported
- Nothing quietly changed — information is checked, never rewritten behind the scenes
Working with the systems you already have.
We fit around your team rather than asking you to change how it works. Our people handle the connection with yours.
Set up around your criteria
Whatever makes an inquiry useful to you is held on our side. If your criteria change, you tell your contact and we change them.
Records you can check
What was sent, when, and what happened to it is kept for every inquiry, so reconciling against your own numbers is straightforward.
On technical detail
We have deliberately kept this page free of technical specifics. If your engineering team needs them, ask and we will send the relevant documentation directly rather than publishing it here.
How consumer information is treated.
The parts of the platform that exist to protect people rather than to move volume.
Kept secure
Consumer information is protected both while it moves and while it sits with us, and access is limited to what a job actually requires.
Access controlled
Who can see consumer information is limited by role and recorded. Access for support is granted for a reason and reviewed rather than left open.
Not kept indefinitely
Information is held for the period set in our policy and in the relevant agreement, then removed. Retention has an end date.
Removal respected
When someone asks not to be contacted, that applies across the whole network and is checked before any future inquiry is routed.
Traceable
Every inquiry carries its own history: where it came from, what was checked, where it went and what happened next.
Watched
Delivery problems and unusual patterns are monitored around the clock, with a clear route to a person on both sides.
Platform questions.
For a straightforward setup, most advertisers are receiving inquiries within the same week. What usually takes the time is agreeing criteria and internal approvals, not the connection itself.
Usually, yes. Our team works with yours to get inquiries into whatever you already use, so nobody has to check a separate system.
We try again for a while, then either pass the inquiry to the next business in line or hold it, depending on what we have agreed with you. Either way it is recorded and raised rather than quietly dropped.
Yes. We send clearly marked test inquiries end to end before anything real is delivered, and keep that available afterwards so you can check changes on your side.
Yes. The record of inquiries delivered to you is available on request, so your reconciling never depends on taking our summary on trust.
Tell us where inquiries need to land.
The quickest conversation starts with what makes an inquiry useful to you and which system your team works in. We will take it from there.